hi. we are so glad you're here!
WHAT IS YOUR CANCELLATION POLICY?
As of July 2020, we no longer offer refunds or credits for missed classes.
NEW as of May 2022, given 12 hours notice, artists MAY swap into the same class offered on a different day within 7 days of registered class.
Camps: If you decide to cancel at least two weeks prior to the start of camp, we will issue a refund minus a $50 non refundable deposit. Cancellations made within 14 days of the camp start date are NONREFUNDABLE.
If you need to miss a playgroup due to schedule or illness and the 12 hour cancellation notice window has passed, please consider gifting your spot to a friend or family member.
ELEMENTARY CLASSES & WORKSHOPS
Workshops: No refunds or credits for missed classes. Given 12 hours advanced notice, artists can swap into the same class offered on a different day IF there are openings. Class must be identical and in the same week.
Clubs: No refunds or credits for missed classes. Given 12 hours advanced notice, artists can swap into the same class offered on a different day IF there are openings. Class must be identical and in the same week.
No refunds/make-ups for missed classes
WHAT IS YOUR SICK CHILD POLICY?
A child must be fever free for a full 24 hrs., diarrhea & vomit free for at least 72 hrs., and wait a full 5 days (after the cessation of symptoms) if there’s been a diagnosis of the flu, as the flu can still be transmitted 5-10 days after symptoms subside.
If your child has the sneezes, an excessive cough, or a constantly running nose – please keep them home to rest and recover.
Children must remain home if they exhibit any of the following: hand foot mouth, molluscum, herpes simplex outbreak, ringworm, lice, and any other transmittable rash/condition.
WHAT IS YOUR INCLEMENT WEATHER POLICY?
For all weekday classes:
We will follow Brownsburg Community School Corporation’s lead. If BCSC closes or delays we will cancel classes. You will be notified via email.
For weekend classes:
Our owner will make the call to cancel classes at least one hour before class. You will be notified via email.
WHAT IS YOUR RETURN POLICY?First off, thanks for purchasing our products!
In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support team at Hello@brightlyartstudio.com